Episode 3 - Ingrid Massey

Episode 3 - Ingrid Massey, Head of P&C, CBRE

Does empathy matter for a mentor? Can it be taught? Or is empathy something some people are born with and others are not. 

Maud welcomes Ingrid Massey, Chief People Officer at CBRE Australia, to tackle these questions and more, seeking the answers in Massey’s own career which took her from advertising to being a senior HR executive with a global remit. 

Together they chart out the difference between sympathy and empathy. They explore whether empathy exists on a spectrum, share approaches for building empathy enforcing processes to strengthen the empathic muscle across people and organisations --shaping truly effective programs.

Ingrid discusses how to bridge the gap between generations when mentoring; the challenge of mentoring highly ambitious people whose ultimate goals are still many steps and years away, and the secrets to balancing empathy with business acumen to make it your superpower.